AccessLine Launches Service Trainer System
September 20th, 2006 - Posted in Other, WirelessAccessLine Communications, a leading provider of hosted VoIP (Voice over Internet Protocol) services, today announced the launch of Service Trainer, an element of AccessLine’s SmartProvisioning 2.0 system. By automating the delivery of “just in time” training materials tailored to meet the needs of each user, AccessLine has solved one of the most complex aspects of introducing a business customer to VoIP service.
Unlike a consumer with a single profile, a business VoIP customer has many more user types, each associated with a unique combination of enhanced phone features. This variety of service options mapped to dozens or hundreds of employees per customer yields thousands of possible combinations. With Service Trainer, users automatically receive customized training materials directly related to their service profile as they begin service so they don’t have to wade through the standard manual loaded with irrelevant information. In addition, the customer’s record is automatically updated, so that with a simple query, any group supporting the customer — customer care, agents, account management, or engineering — can easily review the status of a business customer’s training rollout.
In addition to automating and streamlining customer training, Service Trainer provides real-time provisioning status reports, allowing instant visibility into the channels experiencing the greatest customer growth on a day-by-day, even hour-by-hour basis. This contributes to the overall goal of AccessLine’s next generation SmartProvisioning 2.0 system, which is dedicated to the rapid deployment of SmartVoice Service — the company’s hosted VoIP service that delivers the benefits of advanced business telephone service at a fraction of the cost of traditional service.
“AccessLine developed SmartProvisioning 2.0 because the company recognizes that completing a call and delivering a variety of enhanced features are not sufficient to meet the needs of business customers,” said Doug Johnson, CEO at AccessLine. “The most difficult aspects of business phone service — where there are no standards or turnkey solutions — are in the areas of provisioning, reporting, number management, carrier management, inventory management, billing, invoicing, white-label branding, customer support and partner support. These are areas where AccessLine is developing a significant competitive advantage For example, Service Trainer allows us to save hours by automating customer training, while the real-time view into each stage of the provisioning process insures a much more rapid response time, should any problem develop. It’s just another reason why AccessLine is one of the leading vendors in the VoIP SMB (small and medium business) marketplace.”
Because Service Trainer has been designed and developed by AccessLine, it does not depend on coordinating third party vendor development cycles. As a result, Service Trainer (and the SmartProvisioning System of which it is a component) is able to deliver superior interoperability at greater speed. It is the second of several planned components of SmartProvisioning 2.0 that supports AccessLine’s channel partners, agents and direct sales force, making their jobs easier, more reliable and faster.
About AccessLine
AccessLine Communications provides hosted VoIP services for the business market nationwide. The company’s turnkey VoIP service is easy to implement, cost effective, and delivers a complete range of powerful features. With a customer base of more than 100,000 business users, AccessLine provides unprecedented application quality, functionality and customer support. AccessLine recently won the “Product of the Year” award from Internet Telephony Magazine, the “Pulver100″ Award for top VoIP growth companies and the “Red Herring 100″ award for the best 100 private companies in America. AccessLine partners with both agents and resellers to rapidly enter the voice market. For more information, please visit www.accessline.com.
Contact:
VOXUS, Inc.
Paul Forecki or Rachel Berry, 253-853-5151 ext 223
pforecki@voxuspr.com or rberry@voxuspr.com
Source: AccessLine Communications