Synchronoss and MarketEcho Identify Mission Critical Gap in VoIP Service Offering
April 4th, 2006 - Posted in Other, VoIPAs the Voice over Internet Protocol (VoIP) industry booms, carriers looking to get into the market are concentrating on network provisioning and equipment, but may be overlooking other mission critical aspects of the business. According to Robert Johnson, Executive Vice President of Development for MarketEcho, a Texas-based production consulting firm that specializes in developing VoIP solutions, there are numerous service-side deficiencies when it comes to launching and growing VoIP offerings. Chief among them are automated order fulfillment and local number portability management, areas in which Synchronoss Technologies, Inc. (www.synchronoss.com) has taken a leadership position.
Recently, MarketEcho’s comprehensive research led Johnson to recommend Synchronoss to 360networks for a complete automated order management engagement. 360networks provides telecommunications services and network infrastructure to leading companies, carriers, governments, and organizations. Synchronoss will now provide support for numerous 360networks business processes including network activations, calling name database (CNAM), line information database (LIDB), directory listings, E911, and directory assistance, as well as VoIP local number portability (LNP). The Synchronoss ActivationNow platform virtually eliminates manual intervention for LNP fallout, and Synchronoss backs up its services with performance-based service level agreements, a key differentiator compared to the competition.
Source: .tmcnet.com