3Sixty Systems Adds IP Telephony Service to CRM Suite
May 30th, 2006 - Posted in VoIP3Sixty Systems, the CRM and software development company, has joined forces with managed services provider InTechnology to offer 3SLive customers access to InTechnologys IP Voice Connect hosted IP telephony (VOIP) service. The partnership today announces its first customer, with law firm Robin Simon LLP registering over 100 users in 4 UK locations to the service.
3Sixty has itself been a user of InTechnologys managed network services for a number of years and was keen to integrate its web-based 3SLive product with an IP telephony solution specifically targeted at small to medium-sized businesses. Its portfolio of customers in the retail and financial/professional services sectors will be able to access a feature-rich service which includes call logging, diary synchronisation and high levels of call visibility.
InTechnology currently hosts the 3SLive platform in its data centres, meaning customers of the new IP telephony service can be up and running seamlessly in a matter of minutes. Being an offsite hosted service, customers also benefit from reduced risks and greater flexibility. The service is charged on a per user, per month basis offering minimal start-up costs for prospective customers of all sizes.
Ashley Moss, managing director at 3Sixty Systems, comments: The 3SLive product is a CRM platform that has always offered customers complete flexibility in the modules they require, whether that be front-end CRM, full stock control, full purchase ordering, document management or management reporting. The one piece of the jigsaw we were missing was the ability to offer customers a cost-effective IP telephony service. The decision to partner with InTechnology, already a trusted partner, was a simple one.
Adam Hurst, regional manager, at InTechnology, adds: We are delighted to formally open a further channel to market for our IP Voice Connect platform and hope that in due course, we might use this channel to sell other managed services. InTechnology is dedicated to IP telephony and we feel we offer the markets leading service for small and medium sized businesses. Existing IP Voice Connect customers will also benefit from this partnership, gaining access to a best of breed CRM solution.
David Simon, Managing Partner at Robin Simon LLP, comments: As a national law firm with four offices, the speed and dependability of communication is a key factor in the delivery of our specialist services to the global insurance market which forms our principal client base. We are looking forward to working with 3Sixty and InTechnology to take the efficiency of those communications to new heights.crm2day.com