CRM Mexicana Implements AltiGen VoIP Call Center Solution for 800 Agent Expansion
August 8th, 2006 - Posted in VoIPAltiGen(R) Communications, Inc. , a pioneering manufacturer of VoIP business phone systems and call center solutions, is pleased to announce that CRM Mexicana is expanding its AltiContact Manager implementation by adding another 800 agents.
CRM Mexicana is Mexico’s largest outsourced call center and personalized customer handling service provider to financial institutions. The company began operating in 2001 with 50 call center agents and a high cost, legacy call center system. When the company had grown to 80 agents, CRM Mexicana decided to review other options to meet anticipated growth and new functionality requirements.
AltiGen’s Call Center solution was selected based upon its rich feature set, scalability and built in self-administration. AltiGen’s AltiContact Manager was installed in January of 2003. CRM Mexicana experienced immediate savings while expanding the company’s call center capabilities and capacity. “The solution from AltiGen provided CRM Mexicana with the capacity for 120 call center agents, and more functionality at half the cost compared to other products,” said Hugo Pelayo, owner and CEO of CRM Mexicana. “In addition, we recognized an additional 90% per month reduction in maintenance costs.”
Between 2003 and May 2006 the company grew to 1,200 part-time employees staffing 400 live agent positions. AltiGen’s advanced features such as call recording and advanced queuing have allowed CRM Mexicana to market their tightly managed outsource services to more companies.
Last month, the company reached another milestone by winning a major contract. This new contract requires CRM Mexicana to expand its AltiContact Manager Call Center installation to support 800 live agents. The expansion will bring CRM Mexicana to 3,500 employees and 1,200 live agents by the end of this calendar year.
“CRM Mexicana is a great example of how AltiGen’s AltiContact Manager is helping call centers around the world succeed,” said Gilbert Hu, President and CEO of AltiGen. “Our feature-rich, competitively priced call center products are designed to scale with the customer’s growth, and we are excited to be a part of CRM Mexicana’s continued success.”
About AltiGen Communications
AltiGen Communications, Inc. is a pioneering manufacturer of VoIP business phone systems and call centers solutions. AltiGen designs, manufactures and markets advanced, IP-PBX telephone systems and IP call centers that leverage both the Internet and the public telephone network. These products enable an array of applications that take advantage of the convergence of voice and data communications to achieve superior business results. AltiGen Communications products are available from independent authorized resellers and strategic partners. AltiGen’s AltiServ(TM) family of telephony solutions has been recognized for excellence with more than 40 industry awards since 1996. Focused on the small to mid sized and multi-site businesses, AltiGen customers benefit from integrated solutions that protect their existing investments, while providing new ways to be more competitive, productive and to save money. For more information, call 1-888-ALTIGEN or visit the Web site at http://www.altigen.com/ .
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our Voice over IP telephone systems and call center solutions in the Latin American markets, and specifically, our ability to expand and grow within the Mexican call center market. These statements reflect management’s current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen’s limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen’s performance, please refer to AltiGen’s Annual Report on Form 10-K for the fiscal year ended September 30, 2005 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.
AltiGen Communications, Inc.
CONTACT: Niel Levonius, Sr. Product Marketing Manager of AltiGen
Communications, Inc., +1-510-252-9712, ext. 415, or nlevonius@altigen.com; or
investors, Jason Golz or Quynh Nguyen, both of Financial Dynamics,
+1-415-439-4532, or jgolz@fd-us.com, for AltiGen Communications, Inc.
Web site: http://www.altigen.com/