Empirix Adds New Support Rep Interface and Enhanced Customer Reporting to Hammer XMS VoIP Monitoring System
March 15th, 2006 - Posted in VoIPCarrier-Class Monitoring System Helps Service Providers Rollout and Manage New VoIP Services with Confidence
From the Spring VON 2006 conference, Empirix(R) Inc. which helps organizations adopt complex communications solutions with confidence, announced the latest release of its carrier-class VoIP monitoring solution, Hammer XMS 1.5.
Already recognized for its best-in-class media analysis and call correlation capabilities, Hammer XMS now also features two significant industry firsts:
* A simplified user interface specifically designed for first-level support representatives, enabling rapid problem identification and more efficient escalation; and
* Enhanced customer reporting that carriers can use to give their service provider customers web-based access to reports on their own service metrics.
Hammer XMS 1.5 also adds support for H.248, SIP-T, SIGTRAN and ETSI ISUP protocols - requirements of the world’s top service providers for VoIP service monitoring. Together, these new enhancements significantly improve Empirix’s ability to support the monitoring needs of large global service providers as well as large domestic and mid-sized carriers as they move toward the IMS networks of the future.
Broadwing: Hammer XMS gives us a competitive edge
“Having continuous visibility to service and network quality metrics is absolutely vital to the success of our VoIP service,” said Scott Kell, Vice President of Voice Engineering for Broadwing Communications, LLC, a Hammer XMS user. “To truly meet the requirements of our carrier and large enterprise customers, we need the enhanced reporting capability that Empirix offers. We believe it provides us with a competitive edge in the market.”
According to Empirix Vice President Phil Odence, who leads the company’s VoIP monitoring business, Hammer XMS continues to be one of the company’s fastest-growing product lines. “Service providers have improved Quality of Service over the past year, but there’s still a lot of work to be done,” said Odence. “Empirix recently surveyed service providers and found that few are as proactive as Broadwing; more than one third still rely on customer complaints to find out about problems in their VoIP network. Fewer than 20 percent reported using VoIP application monitoring systems to ensure service quality. But by the same token, they are all concerned about delivering high-quality services. That translates into a big need for systems like ours.”
Empirix has been the market share leader in VoIP and TDM testing for the past four years running, according to research firm Frost & Sullivan.
Hammer XMS continues to draw accolades not only from customers, but also from press and analysts. Most recently, it was named 2006 VoIP Product of the Year Award by Frost & Sullivan, and won a Product of the Year Award from Internet Telephony magazine. Three of the top six cable companies, including Cox Communications, are Hammer XMS customers.
Source: www.crm2day.com