Home VoIP Growing; Vonage Leading Pack
July 22nd, 2006 - Posted in VoIPHome VoIP subscribers continue to adopt Internet phoning at a rapid rate, growing from 2.2 million households in the first quarter to 2.9 million in the second quarter, market research firm Telephia said Friday.
Vonage captured the lion’s share of the VoIP business with a 53.9 percent market share. Far behind, in second and third place were Verizon VoiceWing and AT&T CallVantage, each with a 5.5 percent share.
More than 27 percent of subscribers cited network quality as the primary reason for switching to VoIP, Telephia said.
“Service providers who offer the best customer experience through superior product quality and excellent customer service will beat out their competition,” Kanishka Agarwal, Telephia’s vice president of new products, said in a statement.
“With a large share of U.S. households now connecting via broadband networks, VoIP has become a popular and cost-effective alternative for replacement, as well as a complement to the traditional home landline.”
Just 13.4 percent of the subscribers polled for the Telephia Total Communications Survey said price was the leading factor in choosing VoIP service.
Excluded from the survey were users of free or pay-per-call VoIP service like Skype and “digital phone” service offered by cable companies.
Source: TechWeb.com